Frequently asked questions
Is there a warranty on the Monofins?
Yes! We offer a 12 month warranty on the monofins from the date of purchase.
Can you swim in the Mermaid Tails?
Yes! They are 100% swimmable. The tails are made from swimsuit material and the light-weight and durable monofin allows the user to glide through the water with ease.
Are there different sizes for the insertable Monofins?
No - our Monofins are one-size-fits-all with flexible bands that stretch for any size foot! They also provide an easy release by lifting your feet out of the two holes.
Are the Mermaid Tails safe?
Absolutely! Used properly and with adult supervision, our mermaid tails are completely safe. You can find more on safety and our recommended practices here.
How much will shipping cost?
For domestic shipping we offer:
- Standard - $10.00
Express - $17.50
How long will shipping take?
We send your orders with Australia Post during the business week and most orders are posted within 24 hours of placement.
The approximate delivery times around Australia can be found here.
What is your refund & exhange policy?
Customer satisfaction is very important to us. We have worked hard to ensure a high quality in all our garments, and we offer a 30 day return period from the date of purchase should you need to make an exchange or request a refund. In addition to this, our Monofins come with a 12 month warranty.
For more information, visit our refund & exchanges page here.
How should I decide which size Mermaid Tail to purchase?
The sizes of our Mermaid Tails correlate approximately with your child’s age, though they do run slightly smaller than average. We also have a size chart available here if you would like to double-check your child’s measurements against our sizes. The most important measurement when determining a good fit is the waist measurement!
If your child is between measurements, we recommend sizing up so that your child gets the most use out of their tail!
Do I need a Monfin to use a Mermaid Tail?
Yes, a Monofin is required to use the Mermaid Tail properly! The Monofin gives the ‘fin’ of the tail structure as well as providing more power to your kicks, making it easier to swim in. However, Monofins are typically a one-time investment – some customers use them for up to five years! – as they are one-size-fits-all and can fit into the ‘fin’ of every Mermaid Tail sold by Dream Blue. If you ever want to change or update your Mermaid Tail, you can purchase it separately knowing that your current Monofin will fit it perfectly!
If I have an issue with my order what do I do?
Send us an email at firstname.lastname@example.org about your issue. Please include your name and order number and we will be in contact with you as soon as possible!
What mermaid tail designs are most popular?
The popularity of our designs changes according to the different sizes! For younger children aged 6-10, we’ve noticed that they love the Darya Rainbow, Talise Purple and Sirena Green Mermaid Tails. For customers aged 12-14, we’ve noticed that they love the Asherah Blue and Talise Purple Mermaid Tails the most!
My order is a surprise/present, so what does the packaging look like?
We are aware that many of our customers require descret delivery to avoid curious little eyes! Our packaging is subtle and does not include logos, pictures or any indication of contents, other than the sender being listed as ‘Dream Blue’.