Question 1

Can you swim in the Mermaid Tails?

Accepted Answer

Yes! They are 100% swimmable. The tails are made from swimsuit material and the light-weight and durable monofin allows the user to glide through the water with ease.

Question 2

Are the Mermaid Tails safe?

Accepted Answer

Absolutely! Used properly and with adult supervision, our mermaid tails are completely safe. You can find more on safety and our recommended practices here.

Question 3

Do I need a Monfin to use a Mermaid Tail?

Accepted Answer

Yes, a Monofin is required to use the Mermaid Tail properly! The Monofin gives the ‘fin’ of the tail structure as well as providing more power to your kicks, making it easier to swim in. However, Monofins are typically a one-time investment – some customers use them for up to five years! – as they are one-size-fits-all and can fit into the ‘fin’ of every Mermaid Tail sold by Dream Blue. If you ever want to change or update your Mermaid Tail, you can purchase it separately knowing that your current Monofin will fit it perfectly!

Question 4

Are there different sizes for the insertable Monofins?

Accepted Answer

No - our Monofins are one-size-fits-all with flexible bands that stretch for any size foot! They also provide an easy release by lifting your feet out of the two holes.

Question 5

Is there a warranty on the Monofins?

Accepted Answer

Yes! We offer a 12 month warranty on the monofins from the date of purchase.

Question 6

How should I decide which size Mermaid Tail to purchase?

Accepted Answer

The sizes of our Mermaid Tails correlate approximately with your child’s age, though they do run slightly smaller than average. We also have a size chart available here if you would like to double-check your child’s measurements against our sizes. The most important measurement when determining a good fit is generally the waist measurement. If your child is between sizes, we recommend sizing up so that your child gets the most use out of their tail!

Question 7

How much will shipping cost?

Accepted Answer

For domestic shipping we offer:
Standard - $10.00
Express - $17.50
The cost for international shipping is $39.95.
*Prices are in AUD

Question 8

How long will shipping take?

Accepted Answer

We send your orders with Australia Post during the business week and most orders are posted within 24 hours of placement.
The approximate delivery times around Australia can be found here.

Question 9

What is your refund and exhange policy?

Accepted Answer

Customer satisfaction is very important to us. We have worked hard to ensure a high quality in all our garments, and we offer a 30 day return period from the date of purchase should you need to make an exchange or request a refund. In addition to this, our Monofins come with a 12 month warranty. 
For more information, visit our refund & exchanges page here.

Question 10

If I have an issue with my order what do I do?

Accepted Answer

Send us an email at contact@dreamblue.com.au about your issue. Please include your name and order number and we will be in contact with you as soon as possible!

Question 11

My order is a surprise/present, so what does the packaging look like?"

Accepted Answer

We are aware that many of our customers require discreet delivery to avoid curious little eyes! Our packaging is subtle and does not include logos, pictures or any indication of contents, other than the sender being listed as ‘Dream Blue’ in small text.

Frequently asked questions

Can you swim in the Mermaid Tails?

Are the Mermaid Tails safe?

Do I need a Monfin to use a Mermaid Tail?

Are there different sizes for the insertable Monofins?

Is there a warranty on the Monofins?

How should I decide which size Mermaid Tail to purchase?

How much will shipping cost?

How long will shipping take?

What is your refund and exhange policy?

If I have an issue with my order what do I do?

My order is a surprise/present, so what does the packaging look like?"

Still have a question about our mermaid tails?

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